Our Service Standards

We would rather publish the standard than the slogan. Each item below is how work actually runs at this office.

1. We Read the Document Before We Quote

Every job starts with the document, not a rate card. We check the language pair, legibility, names against IDs, stamps and their sequence, completeness, and where the document is going — because the destination decides the work. If something in the file will cause a problem later, you hear about it at this stage.

2. Price and Scope Are Confirmed Before Work Starts

You receive the price, the scope, and a realistic delivery time in advance. Turnaround is confirmed per job — we do not publish blanket turnarounds, because an honest number depends on the document. If we cannot meet your deadline, we say so when you send the file, not after.

3. Confidentiality

Documents contain names, numbers, and terms that are nobody else’s business. Files are handled only by the people working on them, we will sign an NDA where you need one, and client documents are never used as samples or portfolio material.

4. Changes, and Who Pays for Them

Three different situations, three different answers:

• Our mistake — see the correction policy below. Fixed promptly, at no charge.
• Your change — if the source document changes or new information arrives after work starts, we explain what has to be redone and confirm any cost before proceeding.
• The authority’s request — if the receiving authority asks for a different format or presentation, we explain the required update and confirm any cost before proceeding.

5. The Correction Policy

That policy means something because certified work here carries a name: the stamp and signature of the licensed translator, under MOJ License #701, on the document itself.

6. What We Do Not Promise

We do not promise acceptance — the decision on any submission rests with the authority receiving it, and anyone promising otherwise is promising something they do not control. We do not give legal advice; a translation office translates. What we promise is the work: accurate, complete, correctly certified, and prepared to the requirements of the authority you name.

7. If Something Goes Wrong

Raise it with the office directly — reply on the same WhatsApp thread or email your file reference to info@arkanlegaltranslation.ae, and it goes to the people who handled the job. Our office is open Monday to Saturday, 9:00–18:00. You can send a WhatsApp message anytime; we reply during office hours.

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