Last updated: 21/07/2026. Most refund disputes are really quoting disputes, and our process is built to prevent them: we read the document first and nothing is charged before you approve a confirmed scope, price, and delivery time . This page states what happens in the remaining cases.
If you cancel before work has started, you owe nothing, and anything already paid for that work is refunded.
If you cancel after work has started, you pay for the work actually done up to that point, and the rest of anything prepaid is refunded. Where a certified translation has been completed and delivered as confirmed, the fee for it is due.
If a correction is needed because of our mistake, we correct it promptly and at no extra charge. If the source document changes, new information is supplied, or the receiving authority asks for a different format, we explain the required update and confirm any cost before proceeding.
Corrections of our own errors are the remedy we owe first, and they cost you nothing. Where we have failed to deliver the confirmed work at all, what was paid for the undelivered work is refunded.
Reply on the same WhatsApp thread or write to info@arkanlegaltranslation.ae with your job reference. Refunds are returned by the method the payment was made wherever practicable. This policy is part of our Terms and Conditions and is governed by UAE law.